The ISO Quality Management Systems (QMS) standard represents an international consensus on good management practices for any industry or organization. It defines requirements that can serve as a blueprint for continuous improvement.
Quality Management Systems have a tendency to grow over the years into complicated, dysfunctional monsters that make it difficult for employees to use and are nearly impossible to effectively manage. Your quality system should make things easier, not harder. Whether you need guidance getting ISO certification, a new quality system built from the ground up, or just want to improve and simplify your existing system, I can help.
Menu of Services
- QMS Assessment
- Creation & Implementation of Infrastructure & Systems
- Quality System Simplification
- KISS Documentation
- Internal Auditing
- Development of Quality / Business Metrics
- Supplier Management
- Certified Supplier Program Creation
- Supplier Rating Development
- Certification Implementation & Facilitation
- ISO 9001 / ISO 13485
- MIL-PRF-31032 / MIL-PRF-55110
- AS 9100
Circuit International & Electronic Support Systems are the midwest operations of Viktron, a $150 million privately held national printed circuit board manufacturing enterprise. The midwest operations are discrete profit centers with a combined revenue of $10 million (pre-project), 85 employees and a complex, highly automated process. The company is a high-mix, low-volume manufacturer serving the military & industrial market sectors with roughly 70 active customers. Sales have historically been strong, but recently the company has been losing industrial market share due to quality issues, responsiveness and dropping customer satisfaction levels. Years in business: 20.
Years in business: 20.
Corporate mandate to achieve ISO 9001 certification within 12 months. The company had no existing comprehensive Quality Management System, only discrete procedures that were needed to maintain their current military certification. No lean practices, process control or SPC was in place, customer satisfaction was low and scrap and returns were high. Failed customer quality system audits and nagging quality issues were contributing to lost business opportunities and stagnant top line growth.
Through facilitation, coaching and education of the company’s existing workforce, the following seven steps were implemented to craft a QMS from the ground up that met both military and ISO requirements that empowered employees to become active solution leaders capable of managing sustainable, permanent change.
- Created PIT Crews (cross-functional Process Improvement Teams)
- Discovery Process (capturing existing documentation, processes, tribal knowledge)
- New procedure / process creation through PIT Crews
- KISS Documentation to simplify, streamline & intelligently organize all documentation
- Development of Certified Operator Program, workforce training and execution to the new QMS
- Implement Lean / Best Practices appropriate to the business
- Sustain through development of Continuous Improvement & Voice of the Customer Programs
Attained ISO 9001 certification 11 months after beginning the project (5 months creation, 6 months building history), passing the Registrar audit with 0 major & 0 minor findings and becoming the first PCB manufacturer in the state to achieve ISO 9001. Realized significant operational performance across all functions, including the following key areas:
“I can’t say enough about the transformation; due to competitive pressure the goal was to attain ISO 9001 certification within a very short 12 months and Steve came in and led the company to this end. His quality system was simple & highly effective, and the most remarkable accomplishment was Steve’s ability to get full buy-in from the employees and train them to be self-sustaining. Aside from the financial & performance improvements, we are now winning contracts the ISO requirement previously prevented us from quoting.” — Robert Seidler – CEO, Viktron